FAQs
Q1 What do I need to sign up for Online Banking and Bill Payment?
Q2 What is the cost for Online Banking and Bill Payment for personal accounts?
Q3 What is the cost for Online Banking and Bill payment for business accounts?
Q4 What types of accounts can I view with Online Banking?
Q5 Can I access both personal and business accounts with Online Banking and Bill Payment?
Q6 How often is my account information updated?
Q7 Can I transfer money from one account to another?
Q8 Can I transfer money between my personal and business accounts?
Q9 Can I stop or modify my request to transfer funds?
Q10 How does the Bill Payment service work?
Q11 How are payments debited from my account when made through the ACH network?
Q12 How are payments debited from my account when made by check?
Q13 Are there any payments I cannot make using Bill Payment?
Q14 When should I setup my payments to make sure they are paid on time?
Q15 How will I know what payments have been made?
Q16 What if my payee says they have not received my payment?
Q17 What do I need to know about security?
Q18 What is 128-bit encryption?
Q19 How do I sign up for these services?
Q20 How do I access these services once I have signed up?
Q21 Where can I get step-by-step instructions for Internet Banking and Bill Payment?
Q22 May I download information to financial management software (i.e. Intuit Quicken® or Microsoft Money®)?
Q23 Can I schedule recurring or future dated transfers?
Q24 Can I tell when a transfer has posted to my account?
Q25 If my payment due date falls on a Saturday or Sunday, what should I do?
Q26 Do I need to contact my payees to tell them I am using Heartland Bank's Internet Bill Payment service?
Q27 Can I place a stop payment on a bill payment that I have already setup?
Q28 When I pay bills through the Bill Payment system, should I enter them in my paper check register?
Q29 What happens if I do not have enough money in my account to cover the bill payment I have set up?
Q30 Where can I obtain additional consumer information on Internet banking?
A1 To use our Internet banking system, you will need a computer with Internet access from an Internet Service Provider, and a Web Browser, such as Microsoft Internet Explorer (ver 5.0 & higher) or Netscape (ver 4.7x or higher) with 128-bit encryption. The Online Banking system does not support use of browsers with 40 or 56-bit encryption. America Online (AOL) users should use AOL ver 5.0 or higher.
A2 Online Banking and Bill Payment are free.
A3 Online Banking is FREE! Bill Payment is $9.95 per month and this fee includes 15 payments. A payment fee of $0.36 is assessed for each additional payment above 15.
A4 With Online Banking, you can view your Checking, Money Market, Savings, Certificate of Deposit accounts, IRA accounts, as well as Loans.
A5 Yes, as long as your business account is a sole proprietorship or a d/b/a for a sole proprietorship. Otherwise, you will need to setup separate Online Banking and Bill Payment relationships for your personal and business accounts.
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A6 The available balance for checking and savings accounts is real time and will change throughout the day based on the activity. For example, as the client uses their ATM Network or Debit Card or transfers money between accounts, the available balance will be updated to reflect the activity.
A7 Yes, with Online Banking you can transfer money between Heartland Bank Checking, Money Market, or Savings Merchant Accounts. You may also make payments on Heartland Bank loans from your Checking, Money Market, or Savings accounts. Please be advised loan payments from your Money Market or Savings accounts are considered preauthorized transfers and will be subject to the regulatory limits of no more than six preauthorized transfers for each month or statement cycle.
A8 Funds transfers and loan payments may only be performed between accounts with the same primary taxpayer identification number or social security number.
A9 Yes, at anytime before you approve the transfer you can modify or cancel your funds transfer request. However, after you have completed a funds transfer transaction and have received a confirmation number, you cannot stop the transfer from occurring. However, you may initiate another transfer and transfer the money back.
A10 Your payments are either electronically transferred from your Heartland Bank checking account through the Automated Clearing House (ACH) network or checks are written from your account and then mailed to the payee. Many organizations are not setup to receive payments through the ACH network, and therefore, payments will be made by check.
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A11 Payments made through the ACH network are debited from your account on the payment date you established for the payment. In other words, the date that you request the payment be made will also be the date the funds are debited from your account. We recommend you select a payment date at least three business days before the payee's payment due date to ensure the payment is received on time.
A12 Payments made by check are debited from your account like any other check that you may write on your account. For example, a check will be debited from your account after the payee has received and presented the check for payment and the check is then processed by our bank. We recommend you select a payment date at least 7 business days before the payee's payment due date to ensure the payment is received on time.
A13 The only payments we recommend that should not be made include any type of a tax payment and court-ordered payment.
A14 You should allow 3 business days for payments being made electronically. For payments being made by check, you should allow 7 business days. The payment method for each of your payees will be clearly identified as either "electronic or "check."
A15 Through Heartland Bank's online access to your account, you will be able o view it once a payment has been made. The payment will also be clearly itemized on your monthly bank statement.
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A16 If your payee notifies you that a payment has not posted, please call us at 913-663-5656. We will investigate the payment in question and will work to resolve the issue on your behalf.
A17 The Online Banking service takes full advantage of the security provided by your Web browser and your Web server. Your transactions are encrypted as they travel over the Internet. Anyone trying to listen in on your communications will not be able to decipher them. The Netscape browser displays a key in the lower right corner of its window. When you are browsing a Web site that is not secure, the key will appear broken. When the session is secure (such as after you log onto Online Banking), the key appears solid with a blue background. In addition, your Online Banking account is protected by a password, also known as your personal identification number (PIN). No one can use your account without knowing your PIN.
A18 There are basically two types of encryption: "High" and "Standard". The difference between these types of encryption is the strength of capability. A "High" (128-bit) encryption is exponentially more powerful than a "Standard" (40 or 56-bit) encryption. "High" or 128-bit encryption means there are a septillion possible keys that could fit into the lock that holds your account information, but only one that works for each time you bank online. Heartland Bank uses the highest level of encryption (128-bit) to ensure your online transmissions are secure. Our Internet banking system does not support use of browsers with 40 or 56-bit encryption.
A19 To sign up for Online Banking and Bill Payment, visit our Heartland Bank office for a consumer and/or business application. Or you can print and complete the Online Banking application. The completed online banking application can be e-mailed or returned to our office. Once you have submitted the application, we will assign you a User ID and temporary Password. This information will be sent to you by US Mail. You will also receive an Online Agreement for your signature with a postage paid return envelope. Other disclosures that will inform you of governmental regulations will also be included for your review.
A20 You may access Online Banking and Bill Payment through Heartland Bank's web site at www.bankwithheartland.com. Input your User ID and password. If this is the first time that you are signing on to the Online Banking system, you will be prompted to change thebank assigned temporary password to a new password of your choice.
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A21 Come by the bank office and a Personal Banker will be available to walk you through the process and answer any questions you may have. Do not hesitate to e-mail your questions to info@bankwithheartland.com or call 913-663-5656 from 9:00 AM to 5:00 PM Monday through Friday (excluding federal holidays).
A22 Yes, we support downloads in the following formats:
- Open Financial Exchange (.OFX - for Microsoft Money)
- Open Financial Exchange (.QFX - for Intuit Quicken)
- Intuit Interchange Format (.IIF - for Intuit Quickbooks)
- Personal Finance (.QIF)
- Spreadsheet (.CSV)
- Word Processing (.TXT)
A23 Yes, our Online Banking service permits the scheduling of recurring and future dated transfers.
A24 If you approve a funds transfer or loan payment, a "Confirmation Number" will be displayed. You may use this number if you need to refer to the transfer at a later time. The Confirmation Number will also be listed on your monthly account statement. If you make a funds transfer or loan payment using Online Banking before 7:00 PM (Central Time) on a business day that we are open, we will consider that day to be the day of your funds transfer or loan payment. However, if you make a funds transfer or loan payment using Online Banking after 7:00 PM (Central Time) or on a day we are not open, we will consider that the funds transfer or loan payment was made on the next business day that we are open. Funds transfers performed before 7:00 PM (Central Time) may be viewed on Online Banking on the following business day. Loan transfers performed before 7:00 PM (Central Time) may be viewed on Online Banking on the second business day.
A25 Bill payments may be established with a payment date which falls on a Monday through Friday (excludes federal holidays). Payments established with a payment date of Saturday, Sunday or a federal holiday, will be processed on the next business day. Remember the payment date is not the payment's due date. You should establish the payment date at least 3 business days prior to the payment due date for payments being made electronically. For payments being made by check, you should establish the payment date at least 5 business days prior to the payment due date.
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A26 No, using the Bill Payment service will not change the way your payments are credited or how money is debited from your accounts.
A27 Yes, you can cancel an electronic bill payment at any time up until 12:00 PM, Noon, (Central Time) on the business day prior to the payment date you established. Once the bill payment has been debited from your account, you CANNOT cancel or stop payment on a bill payment which has been paid electronically. You may be able to stop a bill payment paid by check by contacting our banking office before the check has cleared. You will have to contact us by telephone to determine if the check has cleared. If the check has not cleared, we will immediately process your stop-payment request. We will notify you immediately if the check has already cleared. To be effective, this type of stop-payment request must precisely identify the name of the payee, the payee-assigned account number, the amount and scheduled date of the payment, and the payee ID number from the Bill Payment "Payment History" Screen. You will incur stop-payment charges as disclosed in the current Fee Schedule.
A28 Yes. that way you will be able to properly reconcile your checkbook with your Heartland Bank statement each month.
A29 If you request a payment for more than the balance in your account and the payment is to be made electronically, i.e. through the ACH network, in this case your payment will not be made. And, if you request a payment that will be paid by a check, the check will be written and the check will then be processed like any other check. However, when the check is processed by our bank and your account has insufficient funds to cover the check, then you may incur the same nonsufficient funds (NSF) charge for a check you may have written.
A30 "Tips for Safe Banking Over the Internet" The Federal Deposit Insurance Corporation (FDIC) has published an online brochure aimed at informing consumers of their rights and responsibilities when banking over the Internet.
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